CHRM 1550 Customer Service

1.0 - 0.0 - 1.0

Prerequisite

None

Course Description

Students are introduced to the power and invaluable tool of incredible customer service. No food service or hospitality establishment is successful unless employees are able to satisfy the customer, so a basic understanding of the key elements of customer service is presented to include greetings, seating, service, payment, errors, service recovery, and marketing.