Information Technology – Desktop Support Specialist (ITDS1)

Award: Associate in applied science degree

Program location: Fort Omaha Campus, Sarpy Center, Online

This degree prepares students to successfully install, upgrade, deploy, and configure Windows operating systems. Students gain a strong technical foundation in monitoring and maintaining software, security features, and network connectivity.

Graduation Requirements

General education	27.0–27.5
Major requirements	32.0
Option requirements	49.5
Total credit hours required	108.5–109.0

General education requirements

See General education requirements for Information Technology

Major requirements for Information Technology

See Major requirements for Information Technology

Option requirements for Desktop Support Specialist (49.5 credit hrs.)

Courses

INFO 1120	Operating Systems II	4.5
INFO 1240	Integrated Applications for IT Support	4.5
INFO 1411	IT Troubleshooting and Recovery	4.5
INFO 1421	Virtualization, Remote Access, and Monitoring	4.5
INFO 2261	Software Applications Support	4.5
INFO 2351	Introduction to XML	4.5
INFO 2362	Building Secure Environments	4.5
INFO 2808	Boundary Protection	4.5
INFO 2942	Network Support Capstone	4.5

Select 9.0 credit hours from the following:

ELEC 1100	IT Essentials PC Repair I	4.5
	AND
ELEC 1110	IT Essentials PC Repair II	4.5
	OR
INFO 1801	A+ Certified Professional I	4.5
	AND
INFO 1802	A+ Certified Professional II	4.5
INFO 2900	Special Topics in Information Technology	variable
INFO 2981	Internship	variable

Suggested Guide for Courses

Below is a suggested guide for students planning careers as desktop support specialists after two years of full-time study.

First Year

First quarter

	ENGL level I	4.5
INFO 1001	Information Systems and Literacy	4.5
INFO 1003	Introduction to Computer Programming	5.0
Total Credit Hours:		14.0

Second quarter

INFO 1002	Introduction to Information Technology	4.5
INFO 1110	Windows Operating Systems I	4.5
INFO 1620	Introduction to Database Design	4.5
Total Credit Hours:		13.5

Third quarter

	ENGL level II	4.5
INFO 1023	Networking Essentials	4.5
INFO 1311	Web Page Creation	4.5
Total Credit Hours:		13.5

Fourth quarter

INFO 1120	Operating Systems II	4.5
INFO 1411	IT Troubleshooting and Recovery	4.5
HMRL 1010	Human Relations Skills	4.5
Total Credit Hours:		13.5

Second Year

Fifth quarter

INFO 1111	Linux Operating Systems I	4.5
INFO 1240	Integrated Applications for IT Support	4.5
INFO 2351	Introduction to XML	4.5
Total Credit Hours:		13.5

Sixth quarter

INFO 2261	Software Applications Support	4.5
INFO 1421	Virtualization, Remote Access, and Monitoring	4.5
MATH	Elective	4.5-5.0
Total Credit Hours:		13.5-14.0

Seventh quarter

INFO 2362	Building Secure Environments	4.5
INFO 2808	Boundary Protection	4.5
INFO	Elective	4.5
Total Credit Hours:		13.5

Eighth quarter

INFO	Elective	4.5
	Humanities/social science elective	4.5
INFO 2942	Network Support Capstone	4.5
Total Credit Hours:		13.5

The degree option is an area of interest within a program. Although students may complete single or multiple options within this program, only the major degree is awarded.