2018-2019 Catalog

CHRM 1550 Customer Service

1.5 - 4.5 - 3.0

Course Description

Students are introduced to the power and invaluable tool of incredible customer service. No food service or hospitality establishment is successful unless employees are able to satisfy the customer, so a basic understanding of the key elements of customer service is presented. The lessons of providing high quality customer service is demonstrated, learned, and practiced in a lab environment in the service of A la Carte meals prepared in the Sage Student Bistro.