2015-2016 Catalog

INFO 2942 Network Support Capstone

4.5 - 0.0 - 4.5


(1) Instructor approval and a grade of C or better in courses required by the student's degree major or the student's VIT program plan - must be completed prior to taking this course.

Course Description

This course simulates common issues and situations found in a helpdesk or IT support environment. Students extract data from common user interfaces, such as Web, email, phone and in-person contact; evaluate possible actions; and follow through to resolution. The course includes extensive use of knowledge and incident management software and discusses appropriate methods by which to deal with customers professionally while acquiring data needed for resolution or elevation to upper-level IT support staff.